Customer Service & Technical Specialist
Fort Worth
Customer Service & Technical Specialist
Full Time • Fort Worth
Benefits:
- Vision insurance
At DFW Security, our vision is simple: deliver an exceptional customer experience every day.
As a locally owned and trusted security provider, we help protect homes and businesses throughout our community. Our Customer Support Department plays a vital role in building customer loyalty, resolving issues, and ensuring every customer feels valued and supported.
If you enjoy helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to meet you.
LOCATION
LOCATION
In-Office.
SCHEDULE
SCHEDULE
Our Customer Service Department operates Monday through Saturday from 9:00AM – 6:00PM CST.
- Saturday shifts are shared on a rotational basis.
- This is a full-time position.
POSITION OVERVIEW
DFW Security is seeking a Customer Support & Technical Specialist to provide world-class support to our residential and commercial customers.
In this role, you will assist customers with account inquiries, troubleshoot security and smart home systems, schedule service appointments, and help ensure customers receive timely and effective solutions. You will become a trusted resource for customers while developing technical expertise in the security industry.
This position offers an excellent opportunity for individuals who enjoy customer service, technology, and problem-solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Deliver exceptional customer service through phone, email, and text messaging
- Identify customer needs, gather relevant information, and provide effective solutions
- Troubleshoot security systems, cameras, automation devices, and related technologies
- Accurately document customer interactions and service activities within company systems
- Educate customers on system operation, features, and best practices
- Build rapport and strengthen customer relationships through professional communication
- Create service tickets and coordinate resolutions for issues requiring field support
- Schedule service appointments efficiently to meet customer expectations
- Work independently to diagnose issues and determine the best course of action
- Develop expertise in security and smart home platforms, including:
- Alarm.com
- Qolsys
- 2GIG
- DSC
- Honeywell
- Other leading security manufacturers
SKILLS AND QUALIFICATIONS
- High School Diploma or GED required
- Minimum one year of customer service experience
- Strong verbal and written communication skills
- Excellent problem-solving and analytical abilities
- Ability to remain calm and professional during challenging customer interactions
- Strong attention to detail and organizational skills
- Ability to multitask while navigating multiple software applications
- Comfortable learning new technologies and adapting to changing processes
- Previous technical support, call center, security industry, or alarm monitoring experience is a plus
- Bilingual candidates are encouraged to apply
BENEFITS
- Competitive hourly pay based on experience
- Performance-based commission opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Company Holidays
- Life Insurance
- Paid Quarterly Company Meetings
- Employee Discounts on Security Services
- Career growth opportunities within a growing organization
- Ongoing training and professional development
WHY DFW SECURITY?
At DFW Security, we believe our employees are our greatest asset. We invest in training, encourage professional growth, and foster a supportive team environment where every employee contributes to our success.
At DFW Security, we believe our employees are our greatest asset. We invest in training, encourage professional growth, and foster a supportive team environment where every employee contributes to our success.
Whether you're building a career in customer service, technical support, or the security industry, DFW Security provides the tools and opportunities to help you succeed.
DFW Security is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. DFW Security strives to ensure every employee is valued and promotes positive company culture.
Compensation: $21.00 - $23.00 per hour
DFW Security is an independently owned security company headquartered in Fort Worth, Texas. Founded on the concept of high quality, affordable security solutions combined with excellence in customer service, DFW Security has been protecting homes and businesses for over 30 years. From basic alarm monitoring to sophisticated systems incorporating security, video, access control, fire monitoring and automation, DFW Security is dedicated to customer satisfaction, whether that customer is a municipality, a large commercial facility, a small business, or a home and family.
The story of DFW Security is about four talented leaders with a vision coming together at just the right time to create a security and automation company like no other. The process began in the early 90’s when each of our founders were working separately in the DFW home security industry. Over the next decade, they each played different roles and gained different experiences ranging from marketing and sales, installation and service, billing and funding, to customer service and operations. It turns out, these respected leaders were the perfect combination to offer high quality security at fair prices, and eventually enter into the world of smart technology together. DFW Security continues to expand, and we’re thankful to be an integral part of the Dallas-Fort Worth community and beyond.
The story of DFW Security is about four talented leaders with a vision coming together at just the right time to create a security and automation company like no other. The process began in the early 90’s when each of our founders were working separately in the DFW home security industry. Over the next decade, they each played different roles and gained different experiences ranging from marketing and sales, installation and service, billing and funding, to customer service and operations. It turns out, these respected leaders were the perfect combination to offer high quality security at fair prices, and eventually enter into the world of smart technology together. DFW Security continues to expand, and we’re thankful to be an integral part of the Dallas-Fort Worth community and beyond.
Vision: To be the most trusted provider of cutting-edge security and video technology.
Mission: To provide value and peace of mind to our community and employees.
Values: Integrity, Respect, Loyalty & Sustainability
Mission: To provide value and peace of mind to our community and employees.
Values: Integrity, Respect, Loyalty & Sustainability
(if you already have a resume on Indeed)
Or apply here.
401(k) with Matching
Medical, Dental and Vision Insurance
Paid Time Off (PTO)
Employee Discount
Life Insurance
Paid Holidays